All orders are shipped as ready. If any pre-order items are in your order we will ship them once they become available.
We need to make sure we deliver our customer’s orders complete and on schedule. We know that for some of our customers, time is very valuable and we want to make sure it is not wasted. That is why we have chosen UPS exclusively as our main shipping carrier.
UPS Ground Shipping
*Delivery within 5 business days for orders placed by 10 AM PST MON-FRI.
UPS 3-day Select
*Delivery within 3 business days for orders placed by 10 AM PST MON-FRI.
UPS 2nd Day Air
*Delivery within 2 business days for orders placed by 10 AM PST MON-FRI.
UPS Next Day Air
*Delivery within 1 business day for orders placed by 10 AM PST MON-FRI.
***Allow one additional day for Hawaii and Alaska***
We try our best to ship out your orders on the same day, but with a high volume of orders it may take up to 3 business days when all items are in stock. Usually, if we receive the orders before 11:00 PST there is a higher chance that your order will be shipping out the same day. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or by e-mail/fax/telephone. We will try our best to make it happen.
The UPS pick-up truck always arrives by 4:00 PM PST. We must prepare all shipments by this time. If you order after 2:00 PST we might not be able to prepare it on time. In this case, the shipment will be passed on the next day.
Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers. Please give us your carrier information in your order and we can confirm whether we can ship with them.
For all shipping inquiries, please send an email to firstname.lastname@example.org