Return / Exchanges
We take pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our products, we will assist you with a prompt store credit or exchange.
All returns & exchange orders must be notified within 5 days upon receiving the order.
Return credits will be issued after receipt of items and after they have been inspected by our Returns Department. Items must be returned in its original package.
***ALL CLEARANCE ITEMS ARE FINAL SALE, AND THEY CANNOT BE RETURNED.***
We will not accept any items if…
*Missing original label
*Or any other damage caused by the customer
All returns must have a Return Authorization Number (RA #)
You must receive the RA# from our sales representative for your claim to be processed. Absolutely no returns will be accepted without the RA#. All credits will be applied as store credit. Credit card refunds will need to be reviewed before approval.
Please contact us via email at firstname.lastname@example.org to receive an RA#. For damages, please take a photo of the damage piece and include the style number and invoice number to better assist you. Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. This way we will be able to process the return faster without any confusion. We recommend you to send your return via an insured carried. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush orders.
All other returns that surpasses the return period, excluding manufacturer defects, are subject to a 25% restocking fee.